AVQuote.com, Inc. – Privacy Policy

AVQuote.com, Inc. ("AVQuote," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website avquote.com (the "Site"), submit requests for quotations ("RFQs"), or interact with our services. We operate as a B2B quoting platform for audio-visual (AV) services, primarily facilitating quotes from our affiliate, Five-Star AudioVisual, Inc. ("Five-Star").

By using the Site or Services, you consent to the practices described here. If you do not agree, please do not use our Site or Services.

1. Information We Collect

We collect information to provide efficient quoting for event planners and AV needs. Categories include:

• Personal Information: Provided directly by you, such as name, email, phone, company, event details (e.g., venue, date, AV requirements like projectors or lighting), and billing info when submitting an RFQ.
• Usage Data: Automatically collected via cookies/tracking (e.g., IP address, browser type, pages visited, time on site) to improve functionality.
• Professional Data: Business-related info like job title or event budget, treated as non-personal under laws like CCPA unless linked to an individual.

We do not knowingly collect sensitive data (e.g., health or financial account numbers) or data from children under 13 (COPPA-compliant).

2. How We Use Your Information

We use your information for:

• Processing RFQs and generating quotes (e.g., sharing with Five Star for fulfillment).
• Communicating updates, invoices, or follow-ups.
• Improving our Site/Services (e.g., analytics via aggregated data).
• Compliance, fraud prevention, and legal obligations.
• Marketing (with opt-out; see below).

Under CCPA/CPRA (if applicable), we do not "sell" personal information as defined (no monetary exchange with third parties). However, sharing with affiliates like Five Star may qualify as a "sale" if not exempt—see disclosures below.

3. How We Share Your Information

We share only as necessary:

• With Affiliates: Your RFQ data is shared exclusively with Five Star (under common ownership) for quote preparation and AV fulfillment. This is not a third-party sale; it's intra-business for service delivery. Five Star's Privacy Policy applies post-sharing.
• Service Providers: Limited to vetted vendors (e.g., hosting like AWS, email tools) bound by confidentiality; they process data on our behalf.
• Legal/Compliance: If required by law (e.g., subpoenas) or to protect rights.
• Business Transfers: In mergers/acquisitions, data may transfer with notice.

Affiliate Disclosure (FTC/CCPA Compliance): AV Quote and Five Star share common ownership but operate independently. Data sharing is transparent and consent-based via this Policy/TOS. Under CCPA, affiliates under common branding/control are treated as one "business," exempting certain disclosures—but we disclose anyway for clarity. No sharing with unaffiliated parties without consent.

4. Your Data Rights (CCPA/GDPR-Compliant)

If you're a California resident (or under applicable laws like GDPR):

• Access: Request details on collected data (twice/year, free).
• Deletion: Request deletion (subject to legal retention, e.g., contracts).
• Opt-Out of Sales/Sharing: We do not sell data, but you can opt out of affiliate sharing via privacy@avquote.com. No discrimination for exercising rights.
• Correct/Portability: Update or export your data.

Submit requests at privacy@avquote.com (verified via email/security questions). Response within 45 days.

5. Data Security and Retention

We use industry-standard measures (e.g., encryption, access controls) to protect data, but no system is 100% secure. Retention: As long as needed for services (e.g., 7 years for tax records), then securely deleted/de-identified.

6. International Transfers

Data may transfer to U.S. servers; EU/UK users: We comply with adequacy decisions or standard clauses.

7. Third-Party Links

Our Site may link to third parties (e.g., Five Star's site); their policies apply.

8. Changes to This Policy

We may update this Policy; continued use constitutes acceptance. Check for changes.

9. Contact Us

Questions? Email privacy@avquote.com or write: AV Quote, Inc., 127 Ambassador Dr, Naperville, IL 60540. For CCPA agents: Same contact.